PT D&W International
Customer Service & Administration
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Job Descriptions
- Handle customer inquiries and complaints through WhatsApp, website, and other communication channels in a friendly and professional manner.
- Respond to customer questions and maintain positive, long-term relationships.
- Provide appropriate solutions or coordinate with relevant teams to resolve customer issues.
- Process and record customer orders accurately.
- Support daily administrative and operational activities to ensure smooth business processes.
Job Requirements
- Minimum Bachelor’s degree (S1) in Business Administration, Communication, Marketing, or a related field.
- Specifically for female applicants who are friendly, agile, and have a high customer service orientation.
- Possess excellent communication skills, strong interpersonal skills, and fluency in English (both spoken and written).
- Have good problem-solving skills, strategic thinking, and high attention to detail in handling customer needs.
- Able to collaborate with cross-functional teams (such as sales, product, and operations) to ensure customer satisfaction.
Company Overview
PT D&W Internasional (Bertwin Natural Resources Indonesia) is a granite and natural stone manufacturing and export company based in Indonesia, and is part of the Bertwin Group, an Australian-based company with an international business network.
Established in 2005, we have exported products to more than 90 countries, making our company a strongly globally oriented organization. Operations and production facilities are located in Cirebon, West Java, with quality standards that meet international market demands.
As part of the Australian-based group of companies, we adopt a work culture that prioritizes professionalism, open communication, individual responsibility, and team collaboration. We believe in clear work systems, appreciation for employee contributions, and mutual respect in working relationships.
In addition to focusing on business growth, we are committed to human resource development through a Talent Development Program that provides higher education scholarship opportunities for high-achieving employees. We offer a multicultural work environment with opportunities for self-development and exposure to the global market.
